Robert Lyon Client Success Club Review: High-Ticket Client Success Manager? |IPPEI

Updated On 2025-06-04

client success club review

Robert Lyon’s Client Success Club (CSC) is a customer success manager (CSM) coaching program. It teaches you how to become a remote CSM for high-ticket businesses and helps you land a role. It offers training, live calls, templates, and job postings. Client Success Club is for beginners who want to become a high-ticket CSM. The program guarantees job placement after completion through their job boards.

Client Success Club reviews are mixed. Reddit posts say that the training offers good value, but claim that the job board is non-existent. The many student testimonials on the official site highlight the coaching and support. However, most testimonials were made by students right after completing the program. Unfortunately, we cannot confirm their success working as a CSM post-hiring.

In my opinion, the CSM taught by the Client Success Club focuses too much on someone else’s business. You work hard to guide their clients, keep communication open, and fix problems fast so they stay happy and don’t leave. It’s like being Samwise Gamgee in The Lord of the Rings. You carry Frodo up the mountain, fight off danger, and keep the mission alive… but in the end, it’s Frodo who gets the credit for destroying the ring. And just like a stunt double in the Avengers: Endgame movie, the business can easily let go of you, and you’ll lose everything. Not to mention, dealing with clients is a pain. You’ll go through the Mariah Careys, demanding backstage rooms to be exactly 75°F, and the Kanye Wests, juggling the chaos and a million egos at once. And because your entire role is keeping someone else’s clients happy, you’ll always be answering to their demands instead of building true freedom. There’s no path to passive income when you’re locked in service mode.

This article reviews Client Success Club and the high-ticket CSM role. It includes Jen Henley’s experience with the program and a list of what you get, like the 7-day training and portfolio building tools. You will also learn all about Robert Lyon and his claims about CSC.

Client Success Club Pros and Cons

Pros

Assigned coach for 1-on-1 mentorship
Post-hire support
Access to the Skool community with over 300 members

Cons

There are complaints that the job board does not exist
Robert makes some unrealistic claims about CSM earnings
Only suitable for beginners

Price: Client Success Club’s price is not publicly listed. Students have said it costs around $4K to $5K with a $1.5K down payment.

Refund Policy: Client Success Club doesn’t offer any refunds.

Origin: Client Success Club was founded in 2023.

What Is a High-Ticket Client Success Manager?

A high-ticket client success manager is a remote worker who ensures client satisfaction. You are the voice of the company and it is your duty to build relationships with clients. It leads to client retention, fewer refunds, and increase in reputation. CSMs work for high-ticket businesses like coaching programs, service-based agencies, and tech startups.

A client success manager’s responsibilities include:

Ensuring the clients get what they paid for (training, services, or products)
Provide onboarding, ongoing support, and accountability (check-ins, Slack messages, Zoom calls).
Handle day-to-day communication and troubleshooting.
Deliver an experience that’s both educational and motivational.
Keep clients engaged and satisfied.
Proactively connect with customers to make them feel valued.
Suggest upsells.
Promote referrals.
Be the Voice of the Company
Represent the brand with professionalism, clarity, and empathy.
Reinforce the company’s mission and deliver on its promises.
Build relationships that turn clients into raving fans.

Jen Henley’s Experience Landing a CSM Role in 9 Days with Client Success Club

Jen Henley

Jen Henley landed a $15,000 to $20,000 a month CSM role in 9 days after joining the Client Success Club. She joined as a complete beginner and completed the training course in 2 days. After talking to her coaches and getting advice, she applied for a job posted on the CSC job board. After 2 interviews and completing assignments, she was hired on the 9th day.

Jen said that the training was “easy to implement” and was the reason for her quick completion of the training. She also found the CSC team helpful, as she got the guidance and feedback that she needed. Jen holds the record for the shortest time a CSC student was hired. While her testimonial was filmed only 11 days after joining the program, she is optimistic about the future.

What Do You Get With Client Success Club?

Over 20 hours of video training
1-on-1 coaching calls with your assigned coach
Access to the CSC Slack channel
Access to the Skool community
7-day training and interview prep
Graduation call and outreach automation setup
Ongoing job search support
Access to the CSM job board
Templates and SOPs for onboarding and managing clients
Portfolio building tools to build credibility
Post-hire group coaching

Who Is Robert Lyon?

Robert Lyon

Robert Lyon is a serial entrepreneur, army vet, and digital marketer from Boulder, Colorado. He is known for his coaching programs on a variety of topics, such as online trading, customer service management, and loan broker business. Robert mentioned that he has created multiplied 6-figure businesses, but does not say what type of businesses these are. Robert Lyon runs several Skool communities, including Entrepreneur Lab, Client Success Club, Day Trading Mentorship, and Power Brokers. He also runs a podcast called The Lyon Show.

What Are Robert Lyon’s Claims About Client Success Club?

You can land $5,000 to $24,000 per month CSM roles with no experience. Robert says this is possible because of his connections with high-ticket businesses needing CSMs.
Guaranteed job placement within 90 days. Robert says his students often start job interviews around week 2 and land jobs within 5 weeks.
Job placement is assured, regardless of your background. Robert claims that his connections ensure you have a position after your training.

Debunking Robert Lyon’s Claims About Client Success Club

According to Indeed, CSM roles pay $4,274 to $11,776 a month. Experience and niche play a large role in determining your salary. The highest salary recorded for CSMs is $15,833 a month working for large SaaS corporations. This is far from Robert’s claim of as high as $24,000 a month.
It is possible for beginners to get interviews and land a CSM job within 5 weeks. However, this will likely come with entry level pay and start you off in training. Jen’s story of getting a job in 9 days is common. Jen explained that she put all her time and effort into fast tracking the process. This includes making Loom videos for applications and constant interaction with the team.
The common complaint about CSC is that job placement is not guaranteed, despite Robert’s claim. Several students have posted on a Reddit thread complaining that there was no job board. They also said they got blocked for following up on it. Only 1 user said they got a job after joining CSC but mentioned they got it applying through Indeed.

Is Client Success Club Worth It?

Client Success Club is worth it for beginners who want a fast track to becoming a CSM. Testimonials say that you will get all the training you will need. However, if you are relying on the job board to find employment, you may be disappointed. Alternatively, check out other ways of making money online first before deciding if working as a CSM is worth it.

6 Top Ways to Make Money From Home

Local lead generation: Build niche local service websites and rank them on Google using SEO. Then sell the leads to local businesses or rent out the website.
Paid ads manager: Run paid ad campaigns for clients on platforms like Facebook, Instagram, and Google. Charge a monthly retainer fee to launch, optimize, and manage paid ads.
Affiliate marketing: Promote products on your blog, YouTube, or social media. You earn commissions on each sale made through your affiliate link.
Virtual assistant: Provide administrative support (emails, scheduling, research) to companies or entrepreneurs.
Publish an ebook: Write and self-publish ebooks on platforms like Amazon KDP. Using AI tools increases your productivity.
Sell digital products: Create and sell templates, printables, stock photos on online marketplaces like Etsy and Shopify. Using AI tools shortens the production process.

The best way to make money from home for you should align with your skills, interests, and goals. Do your due diligence before choosing which one is right for you.

My Number 1 Method of Making Money Online

Local lead generation is my number 1 method of making money online because of its sustainability and scalability. Compared to working as a CSM, you fully control your own business that creates passive income. It’s like Taylor Swift owning her masters with Taylor’s Version. The songs, the royalties, and the legacy all stay hers instead of in Scooter Braun’s hands. With local lead generation, you build local niche websites, rank them on Google, and rent them out or sell leads to local businesses. In my experience, my website Torrance Elite Roofing, 2204 Artesia Boulevard, Torrance, CA 90504, (310) 634-1946, torranceeliteroofing.com, closes an average of 13 roofing jobs every month. The local business earns $97,500 from that. Since they’re using my website and leads, they give me a 5% commission, so I earn a monthly average of $4,875. With over a dozen websites, I make a total of $52K per month. The best part is that I only spent around 15-20 hours working on these sites.

A local lead generation business has less competition than a CSM. You only have to outrank a handful of websites to get good leads that you can sell. Customer success managers have to compete with big names in the industry, like small tech startups going head-to-head with Apple or Google. Plus, they have to prove to businesses that they can handle any type of client. Then, local lead generation offers something that businesses need (leads), not just want (someone who handles clients). Finally, local lead generation is scalable. You pick your market from hundreds of niches in thousands of local areas. Build a website, rank it, rent or sell it, repeat. As a CSM, you are limited by your time. Local lead generation is like George Lucas creating Star Wars. The franchise keeps printing money across movies, shows, and toys. Being a CSM is like working as a crew member on set - valuable, but when filming wraps, your paycheck stops.

If you’re interested in local lead generation, check out my course where I teach you how to do it from start to finish. While studying, you can get started building and ranking websites for my roofing client and earn a 1% to 5% commission every time it earns.